technical support

technical support

From new ideas to final integration, we help you complete the product development lifecycle with a spray solution that suits you. Quality is the core of every product, achieved through teamwork - our team and your team, customized tools, core technology, and excellent service。

We will guide you through seemingly simple spraying fields, from selecting the right print head, ink, and spraying technology, to ink/liquid development, optimization, and new distribution methods。

Start by understanding and uating your production process and technical requirements. We apply scientific, engineering, and manufacturing experience to recommend a solution that balances your needs, costs, and delivery time. Then put the plan into action and achieve your goals. We can provide solutions from creativity to integration, as well as any solution in between。

Our R&D team has a deep understanding of past, present, and future industrial inkjet print heads and applications. Through close cooperation with print heads, drivers, and various system manufacturers, we help customers realize the advantages brought by continuously evolving technology, supply products to the market, and provide technical support。


Pair you with our account manager and project manager to print and test components in detail, and ensure they meet the required quality and characteristics. We will review your manufacturing process, adhesive type, forming medium, etc. to provide the best core products and printing technical support based on your requirements for the characteristics of the finished product. We also have customer service personnel on standby to answer questions about on-demand component orders or printer maintenance. We take customer experience seriously, from the initial R&D/prototype to production manufacturing, and then to your next generation system, we will work closely with you at every step。

Training guidance

Our dedicated support team is always ready to serve our high-quality customer base. They not only have superb technology, but also work closely with the inkjet experts in our State Key Laboratory. We will try our best to complete the work whether you need on-site support or remote support. Training and support are important to you, so they are also important to us. Our professional team of technical support and application engineers provides you with the extensive knowledge you need, covering print heads, driver controls, ink supply systems, and other system support for increasingly complex industrial printing systems from development to production.

  • Full process expansion support
  • Fast response time
  • Application and industry expertise
  • Industry expertise and local business
  • Dedicated team
  • Multiple exposure levels
  • Personalized methods

Project Delivery

We work with you to ensure smooth and efficient solution delivery and component/module installation process. Our R&D department and project team can answer any questions you have about project delivery and provide fast and accurate information at all stages. Once the product arrives, our high-quality service team will work with you on-site to complete efficient installation and debugging, in order to achieve the service level you need。

After sales maintenance

Over time, our hardware after-sales maintenance support can ensure consistent performance of the machine. We manage and maintain our high-quality production standards based on relevant testing and product usage record specifications. Through regular maintenance, any wear and tear can be identified, recorded, and immediately corrected as needed in advance。

If you need on-site technical service personnel, we will provide 8 hours of business support per day as needed. In our relationship with you, we will match suitable team members based on your system requirements and develop a response time that is suitable for your business。